Frequently Asked Questions

When we have special offers or deals they'll be updated in the SALE section of our website.

Occassionally you may need to enter a code at checkout, this will always be clearly shown.

Offers may be time-limited, or while stocks last and as such we're not able to raise back orders. Be sure to check back regularly for any new lines added since your last visit.

If you have any queries regarding your order or delivery, please contact our team on sales@lightingandinteriors.co.uk

Trade orders can be placed by email, telephone, through our UK and Ireland agents or online following activation of your membership to the site. 

If you are a new trade customer to Lighting and Interiors Group please fill in the new trade account application form first before placing orders.

If you would like to order from us online and you already have a trade account set up with us, please complete the online existing customer registration form to activate your online membership. You will then receive a username and password for any future orders you wish to place online.

Find out more about how to place a trade order here.

This website is for TRADE ACCOUNTS only. If you don't have a trade account please visit www.villageathome.co.uk (our retail site) to place an order.

Yes – please complete a trade account application form here, or by completing the tear-out form at the back of your catalogue, returning it to us with your order.

Once your account has been set up and a credit limit applied we will dispatch your order.

We require 2 trade references to apply a credit limit. Please note that any delays in receiving these references may affect the lead-time of your order.

If you need your delivery quickly we can raise a pro-forma invoice for you. Stock will be reserved for a maximum of 14 days and upon receipt of cleared funds your order will be dispatched.

You will not be able to place your first order online, but once an account/password has been created you will be able to use this function.

This website is TRADE ONLY. If you are a member of the general public and wish to place an order with us via our retail site, please visit our sister site www.villageathome.co.uk 

Our Customer Service opening hours are:

Mon-Thurs 8:15am – 4:45pm

Friday 8:15am – 12.45pm

We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.

Our SHOWROOM is available to view by appointment only. We are not open to the general public.

We are suppliers to trade only. Buying prices are only visible to existing trade customers when they are logged in to their account online. Apply for an account application here.

Alternatively, if you already have a trade account with us and only require a website log in, please fill in the form here.

Once you're logged in you'll be able to view prices and stocks of each product. If you would lik a copy of our Price List, please email us.

This website is for TRADE ACCOUNTS only. If you don't have a trade account please visit www.villageathome.co.uk (our retail site) to place an order.

We don't have minimum order values or quantities but if you want to take advantage of our free delivery option your order will need to meet our carriage paid minimums.

Please refer to the delivery information section of this site, the back of your catalogue or contact your agent for further information.

We no longer accept payment by credit or debit card for orders placed online, but you can still "Pay on Account" or by PayPal.

"On Account" payments can be made by credit or debit card, cheque or bank transfer.

If you have a Pro Forma account and wish to pay by one of these methods, please add a note to your order and we'll contact you to take payment.

If your order is under the carriage paid minimum you will be charged for delivery. Details of all our delivery costs for all regions are on our Delivery Information page.

Click here to be taken to this page.

We aim to send all orders within 1-2 working days. If there is any problem with your order or stock we will contact you as soon as possible.

Deliveries should arrive with you within 48hrs of dispatch, whether cartons of pallets.
(Some geographical locations will take longer)

Please notify us at time of ordering if you're unable to accept deliveries on certain days / times etc.

As a general rule we do not raise/keep back orders open.

If you have a specific requirement please contact head office to discuss.

When you subscribe to our trade newsletter you will be one of the first to know about our exclusive trade offers, best seller information, new collection previews and other exciting news.

We pride ourselves on not spamming our customers and will only send newsletters when there is something not to be missed!

If you would like to see more of something within our newsletters, e.g best seller information or visual merchandising inspiration etc. please contact us to let us know.

Of course, though we’ll be sad to see you go! You can unsubscribe from any of our emails by clicking ‘unsubscribe from this list’ in the footer of the email.

The majority of our sales and specila offers are only publicised through our email newsletters, unsubscribing may mean you miss out on special deals or flash sales.

Please note: You will still receive order related emails even once unsubscribed.

We have never, and will never sell or share your details with other third parties - that's a promise!

We understand that you may have product related questions or may just need to know something that isn’t already covered in this section or our other information pages (such as delivery, returns, WEEE & Recycling etc).

Just email us on sales@lightingandinteriors.co.uk and a member of our sales team will be able to assist.